winCTI

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winCTI

What is CTI?

Computer Telephony Integration (CTI) is the linking of telecommunications with electronic data processing.

CTI systems in practice

In practice, the systems are often used in e-mail programs, (for example, Microsoft Outlook) integrated and feature a TAPI-interface. Among other things, stored contacts may be called directly from the e-mail program. Furthermore, CTI modules come with or without fax capability.

IT meets Telephone

The CTI allows computer programs out of the default configuration, acceptance and termination of telephone calls, the structure of the conference calls, sending and receiving faxes, directory services, and the further transfer of calls.
Through automatic caller identification, the matching record from a database can be brought to a screen with customer data. Furthermore, it is also possible to run a journal of the calls made. This technology is primarily used by call centers.

CTI Downloads

 
 
 

Winet Voicetec Solutions AG
Täfernstrasse 31
CH-5405 Baden-Dättwil


Supportcustomer.service@winet.ch

+41 56 520 20 00

 
 
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