With the remote control software of our technicians, we have the ability to view the problem directly on your computer and solve it.
To make this possible, the application provides a connection via the internet to your computer.
Once the connection has been established successfully, its screen will be visible for our employees and it can take control of it.
While the connection is established, you can follow on your computer screen what our technician to is working on.
Once the problem is solved, the connection is terminated and access to your computer is closed.