Our SLAs promise support, troubleshooting, and free configuration at the highest level. Due to the reaction time, you are preferred over non SLA customers and your problems or concerns will be handled with a higher priority.
Our SLAs are divided in two areas. Therefore, you can choose if you want to sign for your network and systems or phones and accessories. Of course you can also enter into a complete package. For more information, see the navigation points below.
Note that we also have our SLA restrictions on the type of problem. For these, see the list below.
The "on call" service guarantees the availability of the services agreed during standby contracted. On call means that the customer must be active in the event of a breakdown and the relevant staff of Winet Network Solutions AG will muster. (flow according 1.2 Support Process).
The expiration of the one-year warranty authorizes the free "on call" full service regarding all patches installed in the first delivery versions of the system software on the voxGate- and voxCallCenter-installations as for the CTI software.