Support for Business Customers

Our VoIP specialists know their stuff.

Support for Business Customers

Support for business customers

Please use the help desk

All support requests are recorded in this support system with electronic tickets.

After sending the Helpdesk-Form you will be sent an E-mail with your ticket number.

Do you need support for our VoIP products?

Call us at +41 56 520 20 00
Mo – Fr from 08:00 -12:00 / 13:00 – 18:00

Support SLA und project customers

According to the contractual agreement and defined preparation and response times.

SLA und project customers with PIN-entry; 7 x 24h accessibility

Our charges within business hours are as follows:

CHF 179.- Technical Support Services
CHF 229.- Project management approach

Our charges outside business hours are as follows:

Mo – Fr from hours 18 – 20 +25%
Mo – Fr and Sa from hours 20 – 08 +50%
Sunday and holidays +100%

In addition, outside business hours is an acceptance fee of CHF 550.- plus tax where applicable.

 
 
 
 

Winet Voicetec Solutions AG
Täfernstrasse 31
CH-5405 Baden-Dättwil


Supportcustomer.service@winet.ch

+41 56 520 20 00

 
 
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