All support requests are recorded in this support system with electronic tickets.
After sending the Helpdesk-Form you will be sent an E-mail with your ticket number.
Do you need support for our VoIP products?
Call us at +41 56 520 20 00
Mo – Fr from 08:00 -12:00 / 13:00 – 18:00
According to the contractual agreement and defined preparation and response times.
SLA und project customers with PIN-entry; 7 x 24h accessibility
Our charges within business hours are as follows:
|CHF 179.-||Technical Support Services|
|CHF 229.-||Project management approach|
Our charges outside business hours are as follows:
|Mo – Fr from hours 18 – 20||+25%|
|Mo – Fr and Sa from hours 20 – 08||+50%|
|Sunday and holidays||+100%|
In addition, outside business hours is an acceptance fee of CHF 550.- plus tax where applicable.