CTI solutions
Are you looking for a link between telecommunications and electronic data processing?
Do you want to operate your phone with the help of the computer? Or do you want to save time by being able to dial the desired telephone number directly from Outlook?
We can offer you this and more with the Winet solution for CTI telephony. The Winet CTI Client is offered in two versions, which differ in terms of supported functionality (read more here). For further questions we are happy to help you.
What is CTI
Computer Telephony Integration (CTI) is the linking of telecommunications with electronic data processing. This allows you to make phone calls via the PC.
CTI systems in practice
Select a telephone number with a click of the mouse: In practice, the systems are often integrated into e-mail programs, eg Microsoft Outlook, and have a TAPI interface. This allows, among other things, saved contacts to be called directly from the e-mail program. In addition, some CTI modules also offer fax functionality.
IT meets telephony
The CTI enables the automatic establishment, acceptance and termination of telephone calls, the establishment of telephone conferences, the sending and receiving of fax messages, telephone book services and the forwarding of calls from computer programs.
The appropriate data record from a database with customer data can be brought onto a screen via automatic caller identification. It is also possible to keep a journal of the conversations. This technology is mainly used by call centers.
winet CTI Client (Standard / Professional)
| Version: | 3.1.008 |
| Trial period: | 30 days |
| Feature history |
winet CTI Server
| Version: | 1.3.005 |
| Trial period: | 30 days |
| Feature history |
winet TAPI for voxGate
| Version: | 1.1.133 |
| Trial period: | 30 days |
| Feature history |
winet TAPI for snom
| Version: | 1.0.065 |
| Trial period: | 30 days |
| Feature history |
| supported functions | version | |
|---|---|---|
| default | professional | |
| Telephony | ||
| TAPI (dial, hang up) | ||
| TAPI (accept, consult, transfer, toggle, conference, hold) | ||
| TAPI (call diversion, call protection) | ||
| Redial | ||
| CAPI driver | ||
| Voice recording (only when telephoning via ISDN card and headset) | ||
| Control of multiple devices | ||
| Connector for xtelsio CTI server | ||
| CTI Client TAPI Connector (TAPI driver) | ||
| TAPI Connector for Ayrix hostedPBX | ||
| TAPI Connector for snom phones | ||
| TAPI Connector for Zoiper / Idefisk | ||
| SIP SoftPhone | ||
| TAPI Connector for Skype | ||
| ActiveX control | ||
| Outlook add-in | ||
| Data connection | ||
| Text files (* .csv, * .txt) | ||
| Load text files from web server (HTTP) | ||
| Load text files from the file server | ||
| Outlook® contacts (read / write) | ||
| ODBC (databases with ODBC driver) | ||
| Lotus Notes contacts (read access) | ||
| ACT! Contacts (read access) | ||
| combit address manager contacts (read access) | ||
| cobra Adress PLUS contacts (read access) | ||
| LDAP data sources (read access) | ||
| Data record limit (maximum entries) | unlimited | unlimited |
| maximum number of phone books (folders) | unlimited | unlimited |
| Data import | ||
| Data import via clipboard | ||
| input screen | ||
| individual adaptation of the input masks | ||
| Reputation journal | ||
| maximum entries per day | unlimited | unlimited |
| Logging in the Outlook Journal | ||
| Call appointments | ||
| maximum number of active appointments | unlimited | unlimited |
| EMail (sending via standard email client) | ||
| Speed dial | ||
| Monitor bar | ||
| maximum number of status LEDs | 16 | 256 |
| Conversation Notes | ||
| Document hyperlinks in notes | ||
| linked notes (e.g. Outlook memo field | ||
| Interworking | ||
| Dial from other applications via hotkey | ||
| OCR selection via middle mouse button | ||
| Choice from other applications via TAPI connector | ||
| Dial by URL | ||
| Selection via the numeric keypad | ||
| Control of other applications (transfer phone number) | ||
| Word document templates | ||
| Generate setup | ||
| Search in the phone book | ||
| last name First Name | ||
| by company, phone number, group, ID, search filter, full text |
Pricing
CTI client standard
one-time: CHF 67.00
CTI Client Professional
one-time: CHF 85.00
CTI server presence management
one-time: CHF 159.00
CTI server client license
one-time: CHF 12.00
TAPI for voxGate (10 licenses)
one-time: CHF 44.00