Basic system services

What you can expect from Winet as a basic system service

Carrier telephony operations are available via 99%
Redundant design of all system-critical infrastructure elements
Use of the latest technology
Proactive real-time Fraud Detection Server fraudX
Active defense against abuse attacks through various system monitors
On time monitoring of the call quality
Fair exchange and replacement offers for defective hardware components within the guarantee period of 2 years
Automatic software update of Winet end devices
Continuous further development of Winet software codes by our in-house application developers
Contractually agreed software upgrades
Contractually agreed backups, restoring and maintenance of data for Winet products
No gag contracts

Maintenance and servicing of system components that were set up by the customer himself or an external IT company
Correction of malfunctions at the customer internet provider
Assumption of costs for self-inflicted hack and fraud attacks
Free software updates for end devices that were not obtained via Winet. Correction of software errors from
Third-party manufacturers offers for the replacement of hardware components during the warranty period that
were handled improperly
Software upgrades not contractually agreed
Not contractually agreed backups, restoring and
Maintenance of data and applications

We also refer to our terms and conditions