Networks

Networks connect the world and bring people closer together. Networks are complex and complicated structures.

Networks in telephony

In VoIP or Teams telephony, networks must function correctly.

Many system administrators have already experienced the challenges of the network infrastructure when implementing VoIP. A delay of a few seconds or even milliseconds in an email or chat message often goes unnoticed. With a telephone call, however, this is completely unacceptable.
Faults and bottlenecks within a network can be due to a variety of causes. These range from faulty or outdated cables to inferior connectors and interference from neighboring cables. Identifying performance problems in the network can prove to be an extremely tricky challenge.
In certain cases, it is advisable to carry out a comprehensive network assessment instead of looking for faults retrospectively. After all, operations should be affected as little as possible.When networking multiple locations, an additional dimension of uncontrollable connections comes into play, which requires careful planning and implementation. Depending on their importance, redundant internet connections should be provided and these should use different media. It is no use if an excavator cuts the line in front of the building and both internet providers use the same medium.

How is the quality of a telephone conversation measured?

The quality of VoIP calls is defined by the so-called MOS value. The MOS value is made up of jitter, latency and packet loss and can reach a maximum value of 4.5. Theoretically, a value of 5 is achievable, but due to norlatencies are not possible.
In a LAN, the values should always be greater than 4.3, as we can control and influence the environment here. In a WAN, lower values can occur due to influences such as poor reception on the data channel on the cell phone or a poor Internet connection. Values below three are already clearly audible.

Image from VoIP Monitoring

- Questions about firewall

- Site networking with firewall

- Which firewall do I need

Provider selection

Why would you recommend Winet to others?

“I would recommend it, because Winet has accompanied us well from the start. We were a small company and have now grown and grow further. Winet still accompanies us well and if a provider understands that they should also accompany and look after small customers from the start, then the customers also remain loyal."

“I would recommend it, because Winet has accompanied us well from the start. We were a small company and have now grown and grow further. Winet still accompanies us well and if a provider understands that they should also accompany and look after small customers from the start, then the customers also remain loyal."

Secure on premise PBX in just a few steps

Checklist for a new PBX
General questions, organization, telephone behavior, technology, interfaces, security

  • Create a list of telephone numbers, providers and extensions for all locations (including fixed, fax and service numbers, domestic and international)

  • Estimate or measure the maximum number of simultaneous calls (incoming and outgoing)

  • Record the process of how callers to the head numbers are processed

  • Existing connections (ISDN basic / primary connections, Multi / PRI) and the end devices used (DECT, smartphones, fax, door openers, alarm systems, franking machines, etc.)

  • Create a schedule of the service / business hours of a typical year (including day / night, weekends, public holidays, company vacations)

  • Define requirements for a CRM connection

  • Break down current telephone behavior (destination, duration, etc.) based on the last telephone bills

  • Check whether the existing Internet connection can be used or whether a separate connection should be installed

Call management, functions

  • Define minimum requirements for security precautions (e.g. blacklisting expensive destinations, geographical restriction, encryption, etc.)

  • Create a flow chart of existing IVR systems (e.g. key 1 support, key 2 sales) and ring calls (parallel, serial, random)

  • List emergency scenarios (e.g. availability in the event of a power failure)

notes

  • Record existing call forwardings and overflows

  • Employees ask which special functions are already being used or will be needed in the future

  • Evaluation of the use of CTI

Do you have anymore questions?
We would be happy to advise you personally and help you choose the right features!
Contact us at 056 520 20 20 or sales@winet.ch

Voice and data

Even more reasons to work with Winet

In-house systems and solutions

For this offer we have been working for years with a partner whose core business is to enable our customers to access the Internet with as few restrictions as possible. As a Winet customer, you can only benefit from our many years of shared experience

Fallback LTE

In the worst case, if your primary Internet connection fails, you are protected by a fallback LTE connection. This means that your internet connection remains in place via the fallback network until your primary connection is working properly again.